How to Register or Close an Account
How to Register an Account
- Contact the office to schedule a "final" reading which will close out the existing account and start yours fresh (this may have already been done by the previous owner/tenant).
- The service windows for final readings are Monday through Friday either between 9 am and noon or noon and 2 pm
- We don't necessarily need anyone to be home, but we will need access to the basement (most water meters in Norwood are in the basement). How we gain access to the basement is up to you.
- The final readings do have to be done by a City of Norwood employee and cannot be submitted by the resident.
- Fill out an Application for Service. This can be printed out online (Owner Application [PDF] or Tenant Application [PDF]) and filled out prior to coming in or it can be filled out in the office with guidance from our staff if you have any questions. If you choose to fill out the form ahead of time, it must be brought in to the office with the deposit payment and a valid ID. If the owner/tenant is unable to come in and fill out the application, a representative may do so. The person that fills out the application must bring their valid ID.
The Owner Application (PDF) requires the following information:
- Address of property
- Purchase and/or possession date of the property
- The intended purpose of property. For example: owner-occupied, rental (number of units), intended for resale, commercial, etc.
- Owner's contact information
- Owner's address if different from service addresses
- Owner's phone number
- Owner's driver's license number, social security number or tax ID
- Billing information if different from owner's (where should we mail the bill to and to whom)
Tenants may only be added to the account if it is a single-family residence. The Tenant Application (PDF) requires the following:
- Address of property
- Date lease began at the property
- Tenant's contact information
- Tenant's phone number
- Tenant's driver's license number or social security number
- Billing information if different from tenant's address (where should we mail the bill and to whom)
- Must have $200 deposit at time of application
The deposit will be applied to the final bill when the tenant moves out. If any money is left over, a refund check will be issued to the forwarding address given to us when our office was notified of the tenant's departure and the final reading was scheduled.
We accept checks, cash, money orders, credit and debit cards (Master Card, Visa and Discover - we do not accept American Express).
How To Close an Account
- 1) Contact the office to schedule a "final" reading several business days prior to relinquishing your access to the property.
The final readings do have to be done by a City of Norwood employee and cannot be submitted by the resident.
The service windows for final readings are Monday through Friday, either between 9 am and noon or noon and 2 pm.
We don't necessarily need anyone to be home, but we will need access to the basement (most water meters in Norwood are in the basement). How we gain access to the basement is up to you. The following are some options:
- We may already have a key on file - we can check our system when you schedule the reading
- You or someone you trust can be at the property to let us in
- If there is a lock box on the property, provide us with the code
- You can bring a key to us in person
- If there is an attached garage, provide us with the code
- You can put a key in our secure drop box
- You can leave a door unlocked
- You can leave a key with a trusted neighbor for us to use
- Provide the office with your forwarding address.
Please note: Closing an account does not cancel services. To cancel services, you must indicate to office personnel that you would like the water shut off at the curb, and you must schedule a date for this to take place. Once the water is shut off at the curb, garbage collection will also stop. Charges will stop accruing on the date of curb shut off. Canceling services only takes place when a property will sit vacant for an extended period of time. There is a $50 fee to have services reinstated once it is shut off at the curb and someone must be on-site and have access to the inside of the building when the city employee responds to turn services back on.